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Frequently Asked Questions

Q:Can non-professionals watch the website's videos?

A:Yes. Our content is carefully designed by experts to be easily understood by ordinary parents and caregivers without a medical background, ensuring every user gains knowledge and copes with parenting challenges confidently.

Q:Can I download course videos for offline viewing?

A:To protect experts' intellectual property rights and course content, video downloads are not currently supported. You need to log in to the website online to watch and learn.

Q:Will I receive a certificate after completing professional courses?

A: This website only provides content introductions and registration links for relevant professional courses. If you are interested in more detailed courses, click the "Register Now" button to sign up. Certificate issuance varies by course content.

Q:Will the website's content be updated continuously?

A:Yes. We promise to update content regularly to ensure your access to cutting-edge maternal and infant knowledge.

Q:How is my personal privacy protected?

A:We attach great importance to and strictly protect your personal information. All your data will be processed in accordance with our "Primecare Research Lab Customer Privacy Policy". We will not sell or share your information with irrelevant third parties without your explicit consent. For details, refer to the privacy policy terms on the website.

Q:How can I contact you if I have questions or suggestions?

A: We value your feedback greatly! You can reach us via phone calls. Your opinions and suggestions will help us improve.

Contact Us

If you need assistance, please call the customer service center:400-108-6636

Phone:

400 108 6636

Email:

pr@primecare.group

If you need assistance, please call the customer service center:400-108-6636

Phone:

400 108 6636

Email:

pr@primecare.group
About the Company

Hangzhou Primecare Health Technology Group Co., Ltd. (Headquarters)

Address:1st Floor, Building 6, Phase 6 of Information Port, No. 666 Jianshe 2nd Road, Xiaoshan District, Hangzhou

Phone:400 108 6636

Business Cooperation:pr@primecare.group

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